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The Gladedale Group is a major player in the UK housebuilding sector. 
We operate through well-known regional brands that recognise the differences in local markets, yet also embrace common business objectives and ambitions.

Each of our companies utilises its local knowledge and expertise to build homes of distinction for its area. At our regional developments, the emphasis is always on working with communities to create improved environments for local people.

Our Bett Homes brand has a strong presence throughout Scotland and in North-East England.

Developments feature a wide range of new homes, from one bedroom first-time buyer homes, to luxurious executive properties.

Manor Kingdom is our premier homes brand in Scotland building houses of distinction in exceptional locations distinguished by attention to detail.

Our homes are distinguished by our close attention to detail.

Ben Bailey Homes operates in Yorkshire, Nottinghamshire and Lincolnshire and is continuing to expand into Midlands. They offer a broad product range that local people aspire to live in whilst offering excellent value for money.

We build homes that local people aspire to live in, whilst also offering our customers excellent value for money.

Country & Metropolitan Homes develops great new homes across the South and East of England to meet the expectations of our customers whether on urban renewal projects or in idylic rural locations.

Whether involved in urban renewal projects or in building homes in idyllic rural locations, we endeavour to provide quality homes that meet or exceed customer expectations.

Each of our companies recognises that every customer is unique, which is why we offer scope for individuality through a wide range of options that enable buyers to customise their homes to their own taste.

Our Values

• Strong – The Group is underpinned by a healthy land bank, financial backing and a quality management team which prides itself on its focus on product quality, health and safety, and customer service.
• Innovative – The Group is committed to innovation through identifying and implementing new ideas and opportunities to drive the business forward.
• Dynamic – The Group is able to react to local market conditions and to make decisions quickly, in order to meet the needs of homeowners.
• Respect – The Group has, as a core value, respect for all stakeholders – employees, suppliers, sub-contractors, and most importantly, our clients and customers.

Customer Service Charter

• We will provide you with a clear, comprehensive, professional, polite and helpful service.
• We will value your custom and treat you with honesty and courtesy.
• Our sales, marketing and advertising information will be clear and contain informative details.
• Our staff will be appropriately trained and able to assist you with the information you require, in order to make the correct purchasing decision.
• We will offer you assistance in choosing from our home option range.
• We will keep you informed in relation to the build stage of your new home.
• We will provide you with a 10 year warranty for your home from our approved warranty provider. The first 2 year period of this warranty will be provided by us. During this 2 year period, we will inspect and rectify any defects in your home caused by faulty components, materials or workmanship.
• As a responsible, caring developer, your health, safety and welfare are our utmost priority.
• We will provide you with appropriate information and equipment to ensure your safety when visiting your new home during its construction and upon taking ownership.
• We will make an appointment with you prior to purchase, in order to carry out a detailed demonstration of the features of your new home.
• Upon purchase, we will provide you with all relevant information and instructions for your new home.
• Our site team will make a formal visit on your move-in day, in order to formally present your home to you.
• We will provide you with out-of-hours emergency contact details.
• Written complaints will be reviewed by a senior manager and will be responded to as soon as possible.
• An after-sales procedure is in place to ensure that any issues raised after completion are dealt with as quickly as possible.
• We follow procedures and comply with standards of good practice, as detailed in the Consumer Code for Homebuilders. We also provide you with all the necessary information stipulated therein.